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Terms & Conditions
At BMC we are proud of the work we do and the way we take care of our customers. Below are some of our policies. If you have questions, concerns, or feedback please contact us.
What is the BMC Return/Refund Policy?
As a manufacturer we stand by our work. It is our job to provide the products you want, the way you want them. If there are defects or the product is not up to the agreed upon specifications, then we will strive to remedy the situation. Please read our return/refund policy in detail.
1. No Refunds or Returns
We do not accept any refunds or returns for products unless the item is proven to be defective. Please ensure that you check your order thoroughly upon receipt.
2. Defective Products
If you receive a product that you believe is defective, you may be eligible for a refund or exchange under the following conditions:
- The defect must be manufacturing-related (e.g., faulty stitching, damaged material, incorrect item sent).
- The issue must be reported within 7 days of receiving the product.
- The product must be unused, unworn, and in its original condition with all tags and packaging intact.
3. Reporting a Defective Product
To report a defective product, please contact our customer service team with the following information:
- Order number
- A description of the defect
- Photographic evidence of the defect
Once your claim is reviewed and approved, we will provide further instructions for the return or exchange of the defective product.
4. Refund or Exchange Process
Upon receiving and inspecting the defective product, we will notify you of the approval or rejection of your refund or exchange request. If approved, we will process the refund to your original payment method or send a replacement item. Please note that refunds may take time to reflect in your account, depending on your bank or payment provider.
5. Shipping Costs
Shipping costs for returning defective products will be covered by BMC. We will provide a prepaid return label once the claim is approved.
What is the BMC Cancelation?
At BMC, we strive to process and ship your orders as quickly as possible. Please review our cancellation policy to understand when and how you may cancel an order.
1. Order Cancellation
You may cancel your order for a full refund if the cancellation request is made before the order is processed. Once an order has been processed, it cannot be canceled.
- Processing begins once the order enters the production or packaging stage, at which point it is no longer eligible for cancellation.
- If you wish to cancel an order, please contact our customer service team immediately at [contact information, e.g., email or phone number].
2. How to Cancel an Order
To cancel your order, you must contact us with the following details:
- Order number
- Name and email address associated with the order
If your order has not yet been processed, we will cancel it and issue a full refund to your original payment method.
3. Processed Orders
If your order has already been processed, it will no longer be eligible for cancellation. However, you may still be covered under our [insert other policies such as return or defective item policies].
4. Refund Timing
Once your order is successfully canceled, we will process your refund. Please allow [number of days, e.g., 5-10 business days] for the refund to be reflected in your account, depending on your bank or payment provider.
5. Contact Information
If you need to cancel your order or have any questions about the status of your order, please contact us at [email or phone number] as soon as possible.